Privacy Policy and Data Practices
The Alkeme AI Privacy Policy explains how Alkeme AI may collect, use, disclose, protect, retain, and manage personal information when people visit or interact with its website. It also explains available privacy choices and distinguishes website information from permissioned customer or brokerage data processed through the Alkeme AI platform.
At a glance:
- Collection: Information you submit and limited technical information generated through website use.
- Use: Website operations, communications, requested demonstrations, recruitment, security, and improvement.
- Protection: Administrative, technical, and organizational measures appropriate to the information and risk.
- Retention: Information is kept only as reasonably necessary for documented purposes and legal obligations.
- Management: Applicable access, correction, deletion, objection, and consent choices may be available.
What does this policy cover?
This policy applies to personal information collected through Alkeme AI website pages that link to it. This may include requests for information or demonstrations, contact messages, newsletter subscriptions, event registrations, and job applications when those features are available. It applies to website visitors, prospective customers, business contacts, and applicants.
This policy does not replace customer contracts or other terms governing customer or brokerage data processed through the Alkeme AI insurance intelligence platform. Those arrangements are explained further under Website information and platform data.
Key terms used in this policy include:
- Personal information: Information that identifies, relates to, describes, or can reasonably be linked with a person, as defined by applicable law.
- Website information: Personal information collected through visits to or interactions with Alkeme AI website pages.
- Platform data: Customer, brokerage, policy, account, or related business data processed through the Alkeme AI platform under customer instructions and applicable agreements.
- Processing: An action performed on information, including collection, use, storage, disclosure, analysis, correction, or deletion.
What personal information may Alkeme AI collect?
The information Alkeme AI may collect depends on how you interact with the website and which features you use.
- Contact information: Name, business email address, telephone number, mailing information, and preferred contact method when submitted.
- Professional information: Organization, job title, role, agency or brokerage information, and business needs.
- Request and communication information: Messages, questions, demo preferences, form responses, and records of correspondence.
- Applicant information: Resume, employment history, qualifications, portfolio links, and other information submitted for a role when applying through a careers feature.
- Technical and usage information: Internet Protocol address, browser and device type, operating system, referring page, pages viewed, timestamps, approximate location inferred from an IP address, and diagnostic data when collected by enabled website technologies.
- Preference and consent information: Communication selections, cookie choices, and records of consent or withdrawal where applicable.
Alkeme AI may receive this information directly from you, from your browser or device, from service providers supporting the website, or from your organization when it provides your business contact details. You may decline to provide optional information, but Alkeme AI may then be unable to complete the related request. Please do not submit sensitive personal information unless a form specifically requests it for a stated purpose.
How may Alkeme AI use personal information?
Alkeme AI connects the information it collects to defined business and website purposes. Depending on the interaction, information may be used to:
- Respond to questions, contact requests, and demonstration inquiries.
- Provide requested information about Alkeme AI and its AI tools for insurance brokers.
- Manage business relationships and related communications.
- Operate, maintain, troubleshoot, and secure the website.
- Understand website performance and improve content or navigation.
- Review job applications and communicate with applicants.
- Detect misuse, investigate incidents, and protect legal rights.
- Meet contractual, regulatory, or other legal obligations.
- Carry out another purpose explained when the information is collected or authorized by consent.
Where applicable law requires a legal basis, processing may rely on consent, steps requested before entering a contract, performance of a contract, compliance with a legal obligation, or legitimate interests that are not overridden by individual rights. Consent may be withdrawn for future processing when consent is the applicable basis.
How does Alkeme AI use cookies and related technologies?
The website may use cookies, local storage, pixels, tags, and server logs when those technologies are enabled. Their purposes may include:
- Keeping website features functioning and maintaining security.
- Remembering preferences or consent selections.
- Measuring website traffic, performance, and navigation patterns.
- Understanding whether communications or campaigns lead to website visits.
You can manage non-essential technologies through a website consent tool when one is provided and through browser or device settings. Blocking some technologies may affect website functions. Where required by law and supported by the website, Alkeme AI will respond to applicable opt-out preference signals. Available controls may change as website services and legal requirements change.
When may information be shared or disclosed?
Alkeme AI may disclose personal information only for a relevant business, operational, or legal purpose, including to:
- Service providers: Companies supporting hosting, website analytics, communications, forms, recruiting, security, and other operations.
- Professional advisers: Lawyers, auditors, insurers, and other advisers when necessary for their services.
- Authorities or other parties: When disclosure is required by law or reasonably necessary to protect rights, safety, systems, or users.
- Transaction participants: Parties involved in a financing, reorganization, merger, acquisition, or transfer of business assets, subject to appropriate safeguards.
- Your organization: When an inquiry or interaction occurs in a business capacity and sharing is appropriate to that relationship.
Service providers are expected to handle information for the purpose of providing their services and under controls appropriate to their role. Some privacy laws define sale, sharing, or targeted advertising broadly. If a website disclosure is subject to those definitions, Alkeme AI will provide the notice and choices required by applicable law.
How does Alkeme AI protect personal information?
Alkeme AI uses administrative, technical, and organizational measures designed to protect website information against unauthorized access, alteration, disclosure, loss, or misuse. Measures are selected according to the information's sensitivity, purpose, and risk and may include access permissions, authentication, monitoring, secure configuration, vendor review, and incident-management procedures.
Access to information is intended to be permissioned and limited to people or service providers with a relevant purpose. People remain accountable for reviewing and handling information appropriately. No method of storage or transmission is completely secure, so Alkeme AI cannot provide an absolute guarantee of security.
How long does Alkeme AI retain personal information?
Alkeme AI retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing a requested response, maintaining a business relationship, meeting contractual or legal obligations, resolving disputes, and protecting systems or rights.
When no fixed period applies, retention is determined by factors such as the nature and sensitivity of the information, the duration of the relationship, operational need, security risk, applicable limitation periods, and legal requirements. Information may then be deleted or anonymized. Limited copies may remain in protected backups or records that must be retained by law until their normal deletion cycle is complete.
What privacy choices and requests are available?
Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of personal information. You may also have rights to restrict or object to processing, withdraw consent, or opt out of legally defined sale, sharing, or targeted advertising.
You may also:
- Use an unsubscribe link in an optional marketing email.
- Adjust available cookie or browser controls.
- Decline to provide optional information.
- Submit a privacy request through the Alkeme AI Contact page.
When submitting a request, identify it as a privacy request and describe the information or action involved. Alkeme AI may need to verify your identity by matching information associated with the request. An authorized agent may be asked to provide proof of authority. Requests are handled under applicable law and may be limited when information must be retained for security, legal, contractual, or other permitted reasons. Applicable appeal options will be provided when required.
Does this policy cover website information and platform data?
This policy principally covers personal information collected through the Alkeme AI website. Customer or brokerage data processed through the Alkeme AI insurance AI platform is generally governed by the applicable customer agreement, data-processing terms, customer instructions, and related security or governance materials.
A customer may determine why and how platform data is processed, while Alkeme AI provides processing and decision-support capabilities under the relevant agreement. Access to platform data is subject to permissioning and applicable controls. AI-generated recommendations are intended for human review, and insurance professionals remain responsible for decisions and actions.
Individuals with questions about data provided by their employer, agency, or brokerage may need to contact that organization first. Additional context is available on the Responsible AI and Security page and in the Terms of Use. If a customer agreement conflicts with this website policy for platform data, the applicable customer agreement controls.
What additional disclosures apply?
Third-party websites. The website may link to services Alkeme AI does not operate. Their privacy practices are governed by their own notices, and Alkeme AI is not responsible for their content or handling practices.
International processing. Personal information may be processed in locations where Alkeme AI or its service providers operate. Where required, appropriate measures will be used for transfers between jurisdictions.
Children's privacy. The Alkeme AI website and insurance intelligence services are intended for business and professional audiences, not children. Alkeme AI does not knowingly seek personal information from children through general website features. If such information is identified, appropriate steps will be taken under applicable law.
Jurisdiction-specific rights. Privacy rights differ by location. Alkeme AI will apply the rights, notices, verification standards, and response procedures required for the person and processing involved.
How will policy updates be communicated?
Alkeme AI may revise this policy as website features, data practices, or legal requirements change. The revised policy will be posted on this page. When required, a more prominent notice or additional consent process will be provided for a material change.
Questions about this policy or requests concerning website personal information can be submitted through the Alkeme AI Contact page. Do not include account credentials, policy documents, or other sensitive information in an initial request unless Alkeme AI provides a secure method and specifically asks for it.
Privacy Policy FAQ
What does the Alkeme AI Privacy Policy cover?
The policy covers how personal information may be collected, used, disclosed, protected, retained, and managed through the Alkeme AI website. It also explains privacy choices and distinguishes website information from customer or brokerage data processed through the platform.
What personal information does Alkeme AI collect?
Depending on the interaction, Alkeme AI may collect submitted contact, professional, communication, preference, or applicant information. The website may also collect technical and usage information through enabled browser, security, analytics, or similar technologies.
How does Alkeme AI use personal information?
Alkeme AI may use personal information to respond to requests, arrange demonstrations, manage business communications, operate and secure the website, evaluate applications, understand website performance, and meet legal obligations. Additional uses are explained when information is collected.
How does Alkeme AI protect personal information?
Alkeme AI uses administrative, technical, and organizational measures designed for the information and risk involved, including permissioned access where appropriate. No transmission or storage method can provide absolute security.
How long does Alkeme AI retain personal information?
Alkeme AI retains information only as long as reasonably necessary for its documented purpose and applicable obligations. When no fixed period applies, the decision considers sensitivity, operational need, relationship duration, legal requirements, security, and dispute-management needs.
How can someone manage their personal information?
Applicable options may include access, correction, deletion, portability, restriction, objection, consent withdrawal, and certain opt-outs. A person can identify their request as a privacy request through the Alkeme AI Contact page and complete reasonable verification steps.
Does this policy cover customer or brokerage data used by the platform?
This policy principally addresses website information. Customer or brokerage data processed through the Alkeme AI platform is generally governed by customer agreements, data-processing terms, customer instructions, and related security or governance materials.